Terms of Service

The short version: You own your data. We provide the software. Pay monthly per technician. Cancel anytime. 14-day refund policy. Don't do anything illegal with the platform.

1. Acceptance of Terms

By downloading, installing, or using the Pulseen desktop application and related services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.

These Terms constitute a legally binding agreement between you (the "User," "you," or "your") and Pulseen ("we," "our," or "us").

2. Description of Service

Pulseen is a desktop-first business management platform designed for service businesses (HVAC, plumbing, electrical, general contractors, and similar trades). The Service includes:

Job scheduling and dispatch management
Customer relationship management
Invoicing, estimates, and payment processing
AI-powered business insights and analytics
Technician mobile view
Third-party integrations and data import

The Service runs locally on your machine. Your business data is stored in a local database on your computer.

3. Subscription Plans & Pricing

Pulseen offers three subscription tiers, billed monthly per technician:

Plan	Price	Includes
Starter	$29/tech/mo	Full platform (Dispatch, Invoicing, CRM, Estimates, Tech Mobile, Price Books), Up to 5 Technicians, Google Calendar Sync, Email Support
Pro	$49/tech/mo	Everything in Starter + Unlimited Technicians, AI Insights Engine & One-Tap Actions, Integration Imports, Priority Support
Enterprise	$99/tech/mo	Everything in Pro + Multi-Location Support, Cross-Shop Analytics Dashboards, Custom Onboarding, API Access, Dedicated Support

Prices are in US dollars. All plans are billed monthly. We reserve the right to change pricing with 30 days' written notice to active subscribers.

4. Billing & Payments

All subscription payments are processed through Stripe, a PCI-DSS Level 1 certified payment processor.

Your subscription begins on the date you subscribe and renews automatically each month
You authorize us to charge your payment method on file for each billing cycle
If payment fails, we will retry up to 3 times over 7 days before suspending your subscription
You are responsible for keeping your payment information current
All fees are exclusive of taxes, which are your responsibility

5. Refund Policy

14-Day Refund Policy: If you are not satisfied with Pulseen, you may request a full refund within 14 days of your initial subscription purchase. After the 14-day period, subscription fees are non-refundable. Refund requests should be sent to support@pulseen.io.

Refunds are processed back to the original payment method and may take 5–10 business days to appear on your statement.

6. Cancellation

You may cancel your subscription at any time through the application settings or by contacting support@pulseen.io.

Cancellation takes effect at the end of your current billing period
You retain access to paid features until the end of the billing period
Your local data remains on your machine after cancellation — we do not delete it
You may resubscribe at any time

7. Data Ownership

You own your data. All business data you create, import, or generate through Pulseen — including customer records, job history, invoices, estimates, and any other content — belongs to you. We claim no ownership or intellectual property rights over your data.

8. Local Data Storage

Pulseen stores your business data locally on your machine in an encrypted database. This means:

Your data is not stored on Pulseen's servers
You are responsible for backing up your local data
If your machine is lost, stolen, or damaged, your data may be unrecoverable unless you maintain backups
We strongly recommend regular backups of your Pulseen data directory

Data at rest is encrypted with AES-256-GCM authenticated encryption. Sensitive fields (customer PII, payment identifiers) are individually encrypted.

9. AI Features Disclaimer

Pulseen includes AI-powered features such as business insights, scheduling suggestions, and analytics. Please note:

AI insights are generated automatically based on your data and are provided for informational purposes only
AI recommendations should not be treated as professional financial, legal, or business advice
We do not guarantee the accuracy, completeness, or timeliness of AI-generated content
You are solely responsible for business decisions made based on AI insights
AI features may improve over time as we refine our algorithms

10. Acceptable Use

You agree to use Pulseen only for lawful purposes. You shall not:

Use the Service for any illegal or unauthorized purpose
Attempt to reverse-engineer, decompile, or disassemble the software
Circumvent or disable any security or authentication features
Share your account credentials with unauthorized third parties
Use the Service to store, transmit, or process data that violates any applicable law
Interfere with or disrupt the Service or any related infrastructure
Use automated tools to scrape, extract, or reproduce the software
Resell, sublicense, or redistribute the Service without our written consent

Violation of these terms may result in immediate suspension or termination of your account.

11. Intellectual Property

The Pulseen application, including its source code, design, branding, documentation, and AI models, is the intellectual property of Pulseen and is protected by copyright, trademark, and other applicable laws.

Your subscription grants you a limited, non-exclusive, non-transferable license to use the software for your business operations during your active subscription period.

12. Limitation of Liability

To the maximum extent permitted by applicable law:

Pulseen is provided "as is" and "as available" without warranties of any kind, express or implied
We do not warrant that the Service will be uninterrupted, error-free, or secure
We are not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities
Our total aggregate liability for any claims arising from these Terms or the Service shall not exceed the amount you paid us in the 12 months preceding the claim
We are not responsible for data loss resulting from hardware failure, user error, or failure to maintain backups

13. Indemnification

You agree to indemnify and hold harmless Pulseen, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from your use of the Service or violation of these Terms.

14. Third-Party Services

Pulseen integrates with third-party services including Stripe, ServiceTitan, Housecall Pro, Jobber, QuickBooks, and Google Calendar. Your use of these integrations is subject to the respective third party's terms and privacy policies. We are not responsible for the operation, availability, or practices of third-party services.

15. Modifications to Terms

We may update these Terms from time to time. We will notify active subscribers of material changes at least 30 days before they take effect. Continued use of the Service after changes constitutes acceptance of the updated Terms.

16. Termination

We may suspend or terminate your account if:

You violate these Terms or our Acceptable Use policy
Your payment method fails and is not resolved within 7 days
We are required to do so by law

Upon termination, your license to use the software ends, but your locally stored data remains on your machine.

17. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law provisions. Any disputes shall be resolved in the state or federal courts located in Delaware.

18. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

19. Contact

For questions about these Terms:

Email: support@pulseen.io
Privacy inquiries: privacy@pulseen.io
Website: pulseen.io