Last updated: March 21, 2026
The short version: You own your data. We provide the software. Simple flat-rate monthly pricing — all features included. Cancel anytime. 14-day refund policy. Don't do anything illegal with the platform.
By downloading, installing, or using the Pulseen desktop application and related services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.
These Terms constitute a legally binding agreement between you (the "User," "you," or "your") and Pulseen ("we," "our," or "us").
Pulseen is a business management platform designed for service businesses (HVAC, plumbing, electrical, general contractors, and similar trades). The Service includes:
The Service includes a desktop application with local data storage and a cloud-hosted backend for sync, authentication, and mobile access.
Pulseen offers simple flat-rate monthly pricing with all features included — no per-technician fees, no add-ons:
| Plan | Price | Includes |
|---|---|---|
| Starter | $149/mo | Full platform (Dispatch, Invoicing, CRM, Estimates, Mobile App, Price Books, Crew Management, Reports), Up to 5 Technicians, Google Calendar Sync, SMS Notifications (200/mo), Email Support |
| Pro | $249/mo | Everything in Starter + Unlimited Technicians, AI Insights Engine & One-Tap Actions, Integration Imports (ServiceTitan, HCP, Jobber, QuickBooks), SMS Notifications (1,000/mo), Priority Support |
| Enterprise | Custom | Everything in Pro + Multi-Location Support, Cross-Shop Analytics Dashboards, Custom Onboarding, API Access, SMS Notifications (5,000/mo), Dedicated Support |
Prices are in US dollars. All plans are billed monthly. All features are included at every tier — no hidden fees or add-on charges. We reserve the right to change pricing with 30 days' written notice to active subscribers.
All subscription payments are processed through Stripe, a PCI-DSS Level 1 certified payment processor.
14-Day Refund Policy: If you are not satisfied with Pulseen, you may request a full refund within 14 days of your initial subscription purchase. After the 14-day period, subscription fees are non-refundable. Refund requests should be sent to billing@pulseen.io.
Refunds are processed back to the original payment method and may take 5–10 business days to appear on your statement.
You may cancel your subscription at any time through the application settings or by contacting support@pulseen.io.
You own your data. All business data you create, import, or generate through Pulseen — including customer records, job history, invoices, estimates, and any other content — belongs to you. We claim no ownership or intellectual property rights over your data.
Pulseen stores your business data both locally on your desktop machine and on our cloud servers for sync and mobile access:
Data at rest is encrypted with AES-256-GCM authenticated encryption. Sensitive fields (customer PII, payment identifiers) are individually encrypted. Cloud data is transmitted over HTTPS/TLS and stored in encrypted databases.
Pulseen includes AI-powered features such as business insights, scheduling suggestions, and analytics. Please note:
You agree to use Pulseen only for lawful purposes. You shall not:
Violation of these terms may result in immediate suspension or termination of your account.
The Pulseen application, including its source code, design, branding, documentation, and AI models, is the intellectual property of Pulseen and is protected by copyright, trademark, and other applicable laws.
Your subscription grants you a limited, non-exclusive, non-transferable license to use the software for your business operations during your active subscription period.
To the maximum extent permitted by applicable law:
You agree to indemnify and hold harmless Pulseen, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from your use of the Service or violation of these Terms.
Pulseen integrates with third-party services including Stripe, ServiceTitan, Housecall Pro, Jobber, QuickBooks, and Google Calendar. Your use of these integrations is subject to the respective third party's terms and privacy policies. We are not responsible for the operation, availability, or practices of third-party services.
We may update these Terms from time to time. We will notify active subscribers of material changes at least 30 days before they take effect. Continued use of the Service after changes constitutes acceptance of the updated Terms.
We may suspend or terminate your account if:
Upon termination, your license to use the software ends, but your locally stored data remains on your machine.
These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law provisions. Any disputes shall be resolved in the state or federal courts located in Delaware.
If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
For questions about these Terms: